# How to assign a team to a channel

# How do I assign a team to a channel?

This article explains how to **link a specific team to a communication channel**. Follow these steps to route incoming messages to the right group of agents. This helps manage customer conversations more efficiently.

### In this article, you will learn how to

- **Link a specific team to an active messaging channel**.
- Fix selection issues in the team routing settings.

## Before you start

Before assigning a team to a channel, make sure you have:
- A **connected messaging channel** in your workspace.
- At least one **configured team** in your account.

## How to assign a team to a channel

1. Log in to your Flownally workspace.
2. Go to the **Channels** tab.

![](/help-center/05-channels/01-01-channels-start.png)

3. Click the channel you want to assign a team to.

![](/help-center/05-channels/07-01-channel-info.png)

4. Click on the **Assign team** button.

![](/help-center/05-channels/07-02-assigning-team.png)

5. Choose a team from the list.

![](/help-center/05-channels/07-03-assigned-team.png)

## What happens after assigning a team to a channel?

After assigning a team to a channel, new incoming conversations from that channel will route directly to the designated team. Your group members can view, manage, and answer these specific messages inside their shared workspace inbox immediately.

## Troubleshooting

### Team list is empty

You probably have not created any teams in your account settings yet. Go to your workspace settings to create a team before assigning it.

### Assign button does not work

The likely cause might be a temporary browser loading lag. To fix that you need to refresh your browser window to fix the page response.

## Related articles

- [How to add a channel](/channels/add-channel)
- [How to unassign a team to a channel](/channels/unassign-team)
- [How to connect WhatsApp to Flownally](/connect-whatsapp-business)
- [How to connect Instagram to Flownally](/connect-instagram)
- [How to connect Twilio to Flownally](/connect-twilio)
- [How to connect Messenger to Flownally](/connect-messenger)