# How to disconnect a channel

# How do I disconnect a channel?

This article explains how to **disconnect a messaging channel** from your Flownally workspace. Follow these steps to stop receiving messages from a specific platform. This helps you remove old or unused accounts.

### In this article, you will learn how to

- **Disconnect an existing messaging channel** from your workspace.
- Stop incoming message synchronization for a specific channel.
- Fix basic dashboard errors when removing a platform link.

## Before you start

Before disconnecting a channel, make sure you have **admin access to your Flownally workspace**.

> **Important:** Disconnecting a channel **will stop all automated chatbots and journeys** linked to that specific platform instantly.

## How to disconnect a channel

1. Log in to your Flownally workspace.
2. Go to the **Channels** tab.

![](/help-center/05-channels/01-01-channels-start.png)

3. Hover over a channel.

![](/help-center/05-channels/09-01-channel-highlighted.png)

4. Click on the **Disconnect** icon to the right of the channel.

![](/help-center/05-channels/09-02-disconnect-channel.png)

## What happens after disconnecting a channel?

After disconnecting a channel, new messages from that platform will no longer appear in your Flownally shared inbox. Active chatbots linked to this channel will stop responding to customers immediately.

## Troubleshooting

### Disconnect icon does not appear

Sometimes browser cache can get delayed. Fix this by clearing your browser cache and reloading the page.

### Channel is still listed after disconnection

This can happen, when a server has temporary synchronization lag. Refresh your browser window to see the updated status.

## Related articles

- [How to unassign a team to a channel](/channels/unassign-team)
- [How to add a channel](/channels/add-channel)
- [How to assign a team to a channel](/channels/assign-team)