How to create a chatbot
How do I create a chatbot?
This article explains how to create a chatbot in your Flownally workspace. Follow these steps to start your new conversational assistant. This helps you prepare automated workflows for your customers.
In this article, you will learn how to
- Create a new chatbot draft in your account.
- Initiate the configuration of your automated assistant.
- Fix basic initialization issues on the dashboard.
Before you start
Before creating a chatbot, make sure you have at least one active messaging channel connected to your workspace to deploy the flow.
Important: Creating a chatbot only starts a blank draft. The chatbot will not reply to customers until you add response blocks and activate it.
How to create a chatbot
- Log in to your Flownally workspace.
- Go to the Chatbots tab.
- Click on the Create chatbot.
- Provide a name for the new chatbot.
- Click on the Create journey button.
What happens after creating a chatbot?
After creating a chatbot, a blank assistant project opens in your workspace. Your team can add message blocks and build automated conversation paths. The chatbot will stay in draft mode until you activate it.
Troubleshooting
Create chatbot button does not respond
This is caused by a temporary browser loading delay. You must refresh your browser window and click the button again to fix it.
Chatbot list fails to load
This happens because of a temporary network connection drop. You need to check your internet connection and reload the page.